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Privacy policy

Protection of personal data

As part of its commercial activity, the Walomo group is required to collect and process the personal data of its users (hereinafter the "Users").

This Privacy Policy, implemented by Walomo, aims to provide Users with synthetic and global information on the processing of personal data operated by Walomo.

Walomo attaches particular importance to respect for the privacy of Users and the confidentiality of their personal data, and thus undertakes to process data in compliance with applicable laws and regulations, including Law No. 78-17 of 6 January 1978 relating to data, files and freedoms (hereinafter the "Data Protection Act"), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection natural persons with regard to the processing of personal data and the free movement of such data (hereinafter the "RGPD").


Personal data: constitutes personal data any information relating to an identified or identifiable natural person, that is to say who can be identified, directly or indirectly, by reference to an identification number or to one or several elements of its own.

Processing of personal data: any processing or set of operations involving such data, regardless of the process used, including the collection, recording, organization, preservation, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of making available, reconciliation or interconnection, and locking, erasing or destruction.

Cookie: a cookie is an information deposited on the hard disk of a user by the server of the site he visits. It contains several data: the name of the server that deposited it, an identifier in the form of a unique number, possibly an expiry date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and save information.

Processing Manager - DPO

The person responsible for the processing of personal data referred to herein is Walomo SARL registered at the RCS Bobigny under the number 330 354 614 and whose registered office is located at 70 rue de la partridge 93290 Trembaly in France.

Walomo has appointed a Data Protection Officer to the CNIL, who can be contacted at any time and for any request concerning the processing of personal data by the company at the following address: dpo@walomo.com

Collected data

Walomo collects the data of the Users in order to make available to them the services for which they have subscribed to the platform.

The mandatory or optional nature of the data entered (to be able to finalize the registration of the User and provide him with Walomo offers and services) is indicated during the collection by an asterisk.

In addition, some data is collected after collection of the user's consent because of the actions of the user on the site (see the paragraph on cookies).


The personal data collected by Walomo in connection with the provision of the services are necessary for the execution of the contracts concluded with the User, or to allow Walomo to pursue its legitimate interests while respecting the rights of the User . All of this personal data is processed on the basis of the collection of the User's consent.

The purposes for which Walomo processes the data are as follows:

  • Commercial and accounting management of the contract;
  • Management of activation and marketing animation;
  • Detection of malicious behavior (fraud, phishing, spam, etc.);
  • Improvement of the course of users of the site;
  • More generally, any purpose referred to in Article 2 of Deliberation No. 2012-209 of 21 June 2012 establishing a simplified standard for the automated processing of personal data relating to the management of users and prospects.

Recipients of the data

The personal data collected is intended for the commercial and accounting departments of Walomo. They can be passed on to Walomo's subsidiaries, or to the subcontracting companies that Walomo can call upon in the performance of its services.

In this context, personal data may be transferred to a member state or not of the European Union. The user will be systematically informed and his consent will be explicitly collected, Walomo implements guarantees ensuring the protection and security of this data, in accordance with the regulations.

Walomo does not assign or rent personal data to third parties for marketing purposes.

However, the disclosure of personal data to third parties may occur in the following cases:

  • with their authorization;
  • at the request of the legally competent authorities, on judicial requisition, or in the context of a legal dispute.

Data retention period

To fulfill its legal obligations or to have the necessary elements to assert its rights, Walomo will be able to archive the data under the conditions provided by the regulations.

Thus, the personal data collected by Walomo concerning the identity and contact details of its Users are archived for a maximum of ten years after termination of the contractual relationship for the Client Users, or from their collection by the manager. processing or last contact from the Prospective User for data relating to them.

The termination of the contractual relationship is understood as the express termination of the contract by the User.

User's right

In accordance with the regulations, the User has the rights of access and rectification of personal data concerning him, which allows him to rectify, complete, update or delete data that are inaccurate, incomplete, equivocal, expired or whose collection, use, communication or storage is prohibited.

The User also has the right to request the limitation of the processing, and to oppose for legitimate reason the processing of his personal data. The User may also provide instructions on the fate of his personal data in the event of death.

Where applicable, the User may request the portability of his data, or, where the treatment is legally based on the consent, withdraw his consent at any time.

The User can exercise his rights by sending an email to dpo@walomo.com.

The User can also at any time modify the data concerning himself by logging on https://www.Walomo.com and clicking on "my account" or by contacting the customer service at the address dpo@walomo.com.

The User may unsubscribe from the Walomo newsletter or marketing emails by following the unsubscription links in each of these emails.

The User may, in the event of a dispute, file a complaint with the CNIL, the details of which can be found on the Internet address http://www.cnil.fr.

Users may access detailed information on the use of their personal data, in particular regarding the purposes of the processing, the legal basis allowing Walomo to process the data, their retention periods, their recipients and, where applicable transfers from these to a non-European Union country as well as the guarantees implemented. To do this, the User can send his request by email to dpo@walomo.com.


The Walomo site uses cookies which are intended to facilitate navigation on the site, to perform the service provided by Walomo, to measure the audience of the site and the performance of advertising devices or to allow the sharing of pages of the site. site.

Types of cookies used

  • Cookies necessary for navigation on the site.

These cookies are necessary for the operation of the Walomo.com site. They allow the use of the main features of the site. Without these cookies, Users can not use the site normally.

  • Functional cookies

These cookies allow to personalize the user experience.

  • Analytical cookies

These cookies make it possible to know the use and the performances of the site and to improve its functioning by carrying out analyzes of frequentation of the pages of information, while keeping track of the opening rates, the click-through rates and the rates rebound at the individual level.

  • Share button cookies

These social cookies allow users to share pages and content on third-party social networks via the social share buttons.

  • Cookie management

Users have the option to accept or decline cookies by setting their browser.

If the User chooses to refuse all cookies, the navigation accessing certain pages of the site will be reduced.

Depending on the browser used by Users, the methods of deleting cookies are as follows:

On Internet Explorer

Click the Tools button, and then click Internet Options.
On the General tab, under Browsing History, click Settings.
Click the Show Files button.
Select the cookies to refuse and click delete.

On Firefox

Click on the Browser Tools icon, select the Options menu
In the window that appears, choose "Privacy" and click on "Show cookies"
Select the cookies to refuse and click delete.


Click on the Edit icon, select the Preferences menu.
Click Security and then Show Cookies.
Select the cookies to refuse and click delete.

On Google Chrome

Click on the Tools icon, select the Options menu then click on the Advanced Options tab and access the "Privacy" section.
Click on the "Show cookies" button.
Select the cookies to refuse then click on delete.
Lifetime of cookies

Cookies are deposited on the User's terminal for a maximum of 13 months from the date of the User's consent.

After this time, the consent will be collected again.


Walomo has taken all necessary precautions to safeguard the security of personal data and, in particular, to prevent them from being distorted or damaged or unauthorized third parties having access to them.

These measures include:

  • Multi-level firewall,
  • Anti-virus of known notoriety and detection of intrusion attempts,
  • Encrypted data transmission using SSL / https / VPN technology
  • Tier 3 and PCI DSS certified data centers

In addition, access to treatment by Walomo's services to the recipients requires authentication of the persons accessing the data, by means of an individual access code and password, which are sufficiently updated and regularly renewed.

Data transiting over unsecured communication channels is subject to technical measures to make this data incomprehensible to any unauthorized person.

Any questions about the security of the Walomo website can be addressed to dpo@walomo.com.

Modification of the Privacy Policy

Walomo reserves the right to modify this Privacy Policy in order to comply with the changes to the laws and regulations in force.

Changes made will be notified via our website or by email.

Any questions regarding the Walomo Privacy Policy can be addressed by email to dpo@walomo.com