WALOMO creates iconic wear and displays for brands. Since 1984
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Order by email commande@walomo.com Response within 24 business hours
Order by phone 01 49 90 00 00 Monday to Friday
Online client portal Order online Requires a company-approved account
01

Place an Order

Several channels are available to place your order:

  • 1 Online via your client portal — Add items to your cart and confirm your order. Your account must first be approved by our team.
  • 2 By email — Send your order to commande@walomo.com
  • 3 By phone — Contact us at 01 49 90 00 00
To place an order online, your account must be approved by our company. To create an account or log in, please access your client portal.
Access my client portal
02

Return Goods

15 days Return window after delivery
1 month Maximum — no returns accepted beyond this

Any return of goods must be subject to our prior agreement. Returns are accepted within 15 days of delivery, provided the following are presented:

The product in its original packaging, accompanied by the delivery note or invoice. Return shipping costs are the client's responsibility. A credit note will be issued upon presentation of the corresponding invoices.

Goods delivered more than one month ago cannot be returned.

03

Return Processed Goods

The return of goods that have undergone any processing (label removal, alteration, marking, etc.) will under no circumstances be accepted — even in the event of a defect on our part, an input error, order preparation error or delivery error.

Quality control of the order remains the client's responsibility prior to any processing of the goods.

WALOMO
PARIS NORD II – 70 rue de la Perdrix – BP 47008
95911 Roissy CDG Cedex, France
Tel. +33 (0)1 49 90 00 00 Fax +33 (0)1 49 90 00 01 walomo@walomo.com
SARL  |  RCS Bobigny  |  SIRET 330 354 614 00035  |  APE 4649 Z  |  VAT No.: FR 13 330 354 614

ORDERS AND RETURNS

 

ORDER

 

To place an order, you can add items to your basket and validate it via your customer area. To place an order on the Internet, your account must be accepted by the company. To create an account or log in, please click here.

 

You can also order by e-mail at commande@walomo.com or by telephone on 01 49 90 00 00.

 

RETURNING GOODS

 

All returns must be approved by us. Products may be returned within 15 days of delivery, on presentation of the product in its original packaging, accompanied by the BL or the invoice: return costs are at the customer's expense. It must be accompanied by the corresponding invoices to establish a credit note. Goods delivered more than 1 month after delivery cannot be returned.

 

RETURNING MARKED GOODS

 

Under no circumstances will we accept the return of goods that have undergone alterations (removal of labels, retouching, marking, etc.). Even in the event of a defect on our part, or an error in data entry, order preparation, delivery, etc., we will not accept the return of the goods. It is the customer's responsibility to check that the order has been properly carried out before any work is carried out on the goods.

 

WALOMO - PARIS NORD II - 70 rue de la Perdrix - BP 47008 - 95911 Roissy CDG Cedex.
TEL: (33) 01 49 90 00 00 - FAX: (33) 01 49 90 00 01 - email: walomo@walomo.com - SARL
RCS Bobigny - SIRET 330 354 614 00035 - APE 4649 Z - N° Identification TVA: FR 13 330 354 614